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新冠肺炎在重灾区湖北夺走逾3000条宝贵性命，许多家属不但未能送死者最后一程，甚至连至亲遗体也无法领取。

随着当地部分地区开始解封，殡仪馆才陆续通知家属分批领回死者骨灰。

其中王鹏的父亲于2月17因新冠肺炎在医院病逝，但院方却不晓得遗体已送到哪里或已火化。直到23天后即3月11日，王鹏才接获武汉市蔡甸区玉笋山殡仪馆来电核对信息。不过，王鹏要领回父亲的骨灰仍有待安排。

除王鹏的父亲外，在武汉有很多病死者的骨灰仍寄存在殡仪馆，等待亲人领回安葬。网上近日也流传市民在殡仪馆前排队轮候领取骨灰的照片。

此外，由于封城关系，不少家属悼念死者的方式都很有限，悲伤情绪难以宣泄。

武汉理工大学心理健康与生涯规划教育研究所所长雷五明希望在封城解除后，当地政府能允许家属为死者办告别式。