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新冠肺炎疫情持续，中国航空业大受打击。中国航空运输协会统计数据显示，截至上周一共办理近2455万张机票退票，总值271亿人民币（166亿令吉）。有不少网络旅游平台代为垫付有关退款，并传出将让员工放无薪假的消息。

网络旅游平台携程CEO孙洁指，目前已垫支超过10亿人民币（6亿1200万令吉）退款。携程董事局主席梁建章表示，这是携程成立以来，“亏得最多的一年，或者至少一个季度”。由于旅游业复苏仍遥遥无期，网传消息称，该公司已通知员工，安排员工“上三休二”轮休上班。

有消息称，该公司又与员工签署“待岗工作协议”，安排工作的时间按原工资标准计薪，未安排工作的时间不计薪，疫情好转后，将恢复原有的工作时间和工资标准。携程回应称，主要针对业务量少的部门，并非全体员工强制执行。

民航局早前宣布，在1月底前购买民航局机票的旅客可自愿选择退票，不会收取任何手续费用。文化和旅游部早前通报，要求各地暂停旅行业经营活动，中国旅行社或网上旅游平台的旅游产品亦需停售。