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随着马来西亚因“2020马来西亚旅游年”而即将迎来的3千万名旅客，亚航敦促机场营运商马来西亚机场控股有限公司（MAHB），尽快解决吉隆坡第二国际机场（KLIA2）机场出入境柜台人潮拥挤的情况。

马来西亚亚航首席执行员莱亚阿斯末与马来西亚亚航长程首席执行员本耶敏依斯迈周四在联合文告说：“外国游客在出入境柜台人潮拥挤是日常情况，唯此情况已越来越恶劣而导致许多乘客向我们投诉他们因此而无法赶上中转航班或重要会议等，造成巨大不便。”

“机场是游客抵达马来西亚后的第一个触点，可惜的是他们到我国后的第一印象，便是低效率和糟糕的客户服务，尤其是在‘2020大马旅游年’即将来临的时候。”

“有些时候，游客甚至得在出入境花上一个小时排队，尤其是在凌晨3时至早上7时、下午2时至傍晚7时以及晚上9时至午夜的高峰时段。”

“这些问题都归因于KLIA2差劲的设计及配置。我们早已向MAHB提出了这问题，并获得了他们会针对此问题进行调整的保证，将入境处扩大至目前免税商店所占据的区域。但迄今，我们仍未看见当局有采取任何措施，甚至人潮拥挤的情况每况日下，许多乘客不得不忍受排到登机口的长龙。”

“移民局一直非常了解这个状况并施予援助，如确保在高峰时段让所有的柜台都开放运作。可是除此以外他们也实在无能为力，因为管理机场内各样设施的设置、决定增加出入境柜台或扩展派对区域等事项都属于MAHB的管辖范围。”

“作为监管者和航空消费者的保护机构，马来西亚航空委员会（Mavcom）理应介入以尽快解决这项问题。”

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