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2000年至今年8月，消费人仲裁庭接获11万2367宗案件，索偿额达2亿8620万令吉。

国内贸易及消费人事务部秘书长拿督慕兹说，在上述期间，仲裁庭裁决的赔偿额高达1亿3260万令吉，大部分案件是购买交通工具、装修房屋和网上购物的投诉。

他说，随着《2019年保护消费人（修正）法令》于10月1日生效，消费人仲裁庭的索偿顶限从原本的2万5000令吉提高至5万令吉，仲裁庭预料将接获更多索偿案件。

他今天（24日）为上述法令宣传计划主持开幕后，在记者会上这么说。

他说，随着人民购买力增加，上述法令将确保消费人仲裁庭在处理日益复杂的纠纷和消费人要求时仍发挥作用，加强消费人的权益。

“经济迅速发展导致物品和服务价格提升，对于价格超过2万5000令吉如买车、摩哆和装修房屋，在尚未修正法令之前，消费人无法通过消费人仲裁庭索偿。”

“预料投诉的案件将增加，在物流和人手方面，部门已经准备就绪接受案件。”

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