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对于电费大幅增加的客户，国家能源（TNB）理解与正视，且致力解决他们的问题与烦忧。

国能将采取全面行动，协助面对电费高涨的客户，详细解决他们的问题，包括在靠近他们的国能公司当面协助。此外，客户也可联络国能CareLine：1-300-88-5454。

国能今日发文告指出，该公司重视客户提出的申诉、投诉与回馈，并会专注寻求解决方案。

文告指，国能主要会确保每一申诉获调查与采取合适的措施，包括把经确定多算的电费，退回到客户的账单。

国能也将继续与能源委员会合作解决这一问题，并对受涉及的客户构成的不便，致以万二分的歉意。

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