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针对甲州许多用户投诉更换成精明电表后电费爆涨之事，国能公司经过调查发现，当中一些个案涉及人为因素，一些用户曾经对旧电表动过“干扰”。

国能周三发表文告指出，该公司已成立一支专门工作队处理精明电表所引起的问题，调查中证实了精明电表没有问题，而导致电费爆涨的原因，包括安装该电表时的人为因素、用户本身的用电习惯，以及有部份用户早前曾对旧电表进行“干扰”，而精明电表读取用电量的功能非常精准，因此才会出现电费相比以往较高的问题。

它说，对于安装之时出现人为因素而影响精明电表功能的问题，在更换新的电表之后已获解决。

它指出，国能代表也分别在本月10日及13日会见甲州首长阿德里、相关州行政议员及能源委员会代表汇报此事，同时也遵循州政府的意见和指示处理此事。

国能公司表示，若用户还有问题或不明之处，可通过拨打热线1300-88-5454、或亲临各处国能公司分行投诉或询问。

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