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陆路交通局否认，在政府部门单位咆哮指责公务员处理公务怠慢的事件，是在该局发生。

该局周三下午在脸书官方专页发表声明，这段43秒的视频，自周二在社交媒体与Whatsapp手机流传后，引起该局关注。

“无论如何，我们深入了解后，发现并非犹如外界所言，在任何一间陆交局办事处或建筑物内发生。”

该局强调经常提醒属下官员，提升服务素质与风格，符合现代需求，方便人们更简单处理事务，以免发生不愉快的问题。