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中国一名朱姓男子近日在网购平台淘宝冲动购物后退订，随即发现帐户被封，封锁时间长达980多年。他自我调侃，真到了解封那年，恐怕骨灰都化了。

朱男表示，上月29日在淘宝上看中一款价值逾3.29万人民币（约1万9499令吉）的手表，下单后立即付款。惟不足1分钟就申请退款，随即就收到违规封号通知。

据违规详情页面显示，违规原因为“帐户存在滥用购买商品、申请退款、发起投诉等会员权利，侵害他人合法权益，妨害淘宝运营秩序，故淘宝限制帐户买家权限”，结束时间至2999年1月1日。

淘宝客服指，朱男被封号是因有多个订单曾恶意退款、被多位卖家投诉导致。不过，朱男认为自己正常购物，且是在卖家未发货前要求退款，即使对方已发货，消费者亦有权利退款。

有内地律师指出，淘宝首先要证明消费者是恶意退款，且要有依据，才可采取上述反制措施，不然就是涉嫌过于随意侵害消费者利益的不正当行为；建议若淘宝未能提供合理解释，朱男可向消费者协会、工商管理局投诉，请求协调处理。

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