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雇员公积金局（EPF）向一名因患癌而卧病在床，被迫躺在担架上到其新山分局提取公积金存款的会员及其家属道歉。

公积金局公关部周日发表文告说：“公积金局对社交媒体上流传的有关事件，深感遗憾。我们向该会员及其家属经历了不愉快的经历致歉。”

“该局已联络及会晤有关会员及家属，以了解他们的实际情况。”

公积金局表示，除了协助该名会员个案，该局也会藉此经历改善现有的程序，以便为所有会员提供良好及体贴的服务。

该局强调认真看待会员针对该局服务提出的投诉及反馈，以持续改善其服务。

这名女病患的妹妹诺茜拉阿都拉周六在脸书发帖文，对其姐姐被迫躺在担架上，到公积金局新山分局进行指纹验证，以提取不到1万令吉存款一事，表示遗憾。

她说，尽管已经向该局官员解释其56岁的姐姐是一名卧病在床的癌症病患，但官员仍坚持其姐姐必须亲自到新山的公积金局。

诺茜拉在其帖文中详述了她如何获得一辆救护车及担架来协助将姐姐载送到公积金局。