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五星级饭店的房客准备退房时，有时会顺手拿走一些一次性客房用品，有些房客竟然偷走电器用品，如平板、电视跟咖啡机等，甚至连床垫都不放过。

《CNN》报导，饭店和SPA评论业者“养生天堂”（Wellness Heaven）发出问卷，向1157家欧洲和亚洲的4星及5星饭店业者进行调查，发现自2018年1月之后，最常遭窃的客房用品是毛巾、浴袍和衣架。49家饭店曾发生床垫被偷，甚至可能有业者多次受害。

“养生天堂”执行长塔希罗凯尔曼说，有饭店业者声称，床垫多在服务台无人值班的晚间被运走，监视器拍到房客把床垫搬进电梯。这些回应让他感到意外，毕竟客人退房后，清洁人员就会去打扫，业者其实很容易就抓出是谁偷走电视或床垫。

凯尔曼还分享此次调查的两起奇葩案例：有法国业者指房内绒毛玩偶的头部被偷，另一位英国业者则称，有房客找不到房间，追查后才发现是上一位房客偷走客房房门上的号码。

这份调查还发现，5星级饭店常发现电视、平板和床垫被偷，4星级饭店则常见电池或遥控器不翼而飞。不过，比起4星饭店业者会准备防盗措施，5星级饭店业者“不希望牵连到犯罪事件”，比较不会当场抓小偷或事后报警。