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周华健《爱在云端》已取消，演唱会官方线上售票平台Ticket2u，已致函演唱会主办方WGW Entertainment有限公司，要求后者告诉他们退款事宜的处理方式。

Ticket2u周一发表文告指出，该单位目前还未与WGW Entertainment有限公司谈妥此事，因此希望线上购票者保持耐心，让该单位与主办方处理此事。

文告说，一旦主办方告知处理退款事宜的方式，该单位将会通知所有线上购票者。

WGW Entertainment有限公司董事经理Hendrik周二发表文告，该公司对该演唱会发生取消一事承担全责，并对购票者、歌迷、槟城人民、槟州政府、官方合作伙伴、官方赞助商深表歉意。

他指出，他了解此事所引起的损害是极为严重，因此他要向所有受影响单位作出补偿，包括官方活动合作伙伴、官方赞助商、旅游部、国内贸易及消费人事务部、槟州政府、投资者、WGW Entertainment有限公司董事及员工。

他承诺，将全额退款给在有关指定票务公司购票的购票者，并将在9月30日(周一)，宣布退款日期和退款机制。

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