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价值8000元人民币（逾4780令吉）的名贵行李箱，因“搭”了一程短途机，便被严重毁烂，让物主欲哭无泪。

近日一名文姓旅客乘搭中国国际航空公司（简称国航）客机，从北京飞抵深圳后，看到其寄运的行李箱损毁报废，遂向国航追究。国航相关负责人表示，目前已有专人负责相关的赔偿方案，并将联络文某协商。

从文某拍下的照片可见，其行李箱表面布满划痕，箱体严重撕裂及变形，4个金属护角、外壳都被挤压得面目全非，“我很无奈，也不知道该怎么表达更多的情绪，人生也是头一次，我希望这个事情得到妥善的解决”。文某还表示，该行李箱是向女儿借用，她得知情况后也很不高兴，“我希望航空公司能承担责任，真正补偿我的损失”。

然而文某向国航方面反映情况后，对方解释称行李箱是被机器损坏，又指以公司的行李箱损坏赔付标准，最多只赔偿500元人民币(约300令吉)。文某对此赔偿方案大表不满的说：“行李损坏是一个小概率事件，我们不能去回避它，但是事情既然已经发生了，航空公司应该以更加积极主动的态度去解决这件事情”。