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政府预料将从今年开始，落实商用车辆执照相关事务网上申请系统。

交通部长陆兆福说，政府正进行相关工作，包括寻找供应商来开发系统。

“确实有需要提供商用车辆执照相关事务网上申请系统，情况已经相当严重，有客户直接在柜台发泄不满情绪。”

他今天推介免费学生校车服务后，在记者会上针对网上流传一名客户，在柯拉娜再也陆路公共交通机构客户柜台骂官员的短片，发表上述谈话。

另一方面，针对陆路公共交通机构人手短缺的课题，陆兆福说，该部正等待公共服务局批准填补有关空缺。

他说，目前有37名人选，但是尚未获得公共服务局批准，他补充，柯拉娜再也陆路公共交通机构人手短缺情况最严重。

“我们对所引起的不便感到抱歉，与此同时我们尝试寻找其他方法减轻工作负担。”

陆兆福也劝请公众，如果在政府部门柜台处理事务时感到不满，也不应过分对待公务员。

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