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一名男子怒骂柜台公务员办公怠慢事件，陆路公共交通机构（APAD）证实是发生在雪兰莪州格拉纳再也（Kelana Jaya）分局。

不过，该机构驳斥有关男子声称久候4小时才发飙的说辞，澄清经调查后发现，该名男子是于2月26日下午2时30分抵达分局柜台呈交申请文件，但因为当天的轮候号码已于2时派完，因此柜台官员要求他隔天早点再来。

然而，该名男子却感到不满，随即怒骂柜台的官员，更声称已等候了4个小时。

该机构的进一步调查证实，该名男子其实并没有如视频中所述的等候了那么久。有关男子声称不满久候4小时却仍不获柜台服务，继而在柜台前发飙怒骂官员的视频，自周二开始便在社交媒体广传，引起当局关注。

该机构对此说明，自从数个城市转型中心（UTC）关闭后，格拉纳再也分局过去平均每日处理500位客户的流量突增，以致面对官员人手及柜台不足的问题。

鉴于此，该机构希望公众能早点抵达柜台处理事务。该机构也强调重视此事，并以客为尊，希望类似事件不会重演。

“我们将时时提升服务素质确保每一位客户顺利处理事务，对引起任何的不便，深感遗憾。”

相关视频：

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