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（吉隆坡19日讯）通讯及多媒体部长哥宾星促请马电讯（TM）更关注为客户提供的服务。

他指出，关于一个新闻网站报道一名客户的投诉，这并非马电讯客户首次针对所获的服务作出投诉。

他说：“必须采取行动确保类似事件不再重演，以免他们的形象受损。”

他今天发推文这么说。

根据该新闻网站报道，一名女子投诉其父亲在终止马电讯固定线服务时面对困难。

她的父亲89岁及需坐轮椅，被迫迁往TMPoint服务中心办理该手续，因为根据马电讯政策的是不能由其他人甚至是子女代为办理。

她指出，岂料该服务中心职员声称不能终止服务，要求其父亲到其他服务中心办理该手续，导致她被迫带疲累的父亲回家。

马电讯今天已向该投诉者道歉，并解释已联络该客户以解决此问题。

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